This is now done! We’ve added “multi-incident support” for the PagerDuty services. This means that a service can track multiple incidents at once.

All new services have multi-incident support turned on by default. To turn it on for an existing service, go to one of your services in PagerDuty and click ‘Edit this service’. Then, under Incident Creation, select “Open a new incident for each trigger email” and click the “Save changes” button at the bottom.

I’m happy to announce that we have the new version of the calendar live in production!

Please contact us at support@pagerduty.com. We will be happy to address your specific needs.