Allow schedules with times, useful for out-of-business-hours only usage.

We're a managed operations team and we're all on duty during business hours. Although we can of course config Nagios to only send email to PagerDuty out of business hours, it would be convenient if we could set those times up in PagerDuty. Also think of the situation where we want someone on duty during business hours, but the customer no longer wants to pay for our 24x7 support.

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anonymous shared this idea · October 06, 2009 · Flag idea as inappropriate… · Admin →

completed ·

AdminAlex Solomon (Founder, PagerDuty) responded · October 21, 2011

I’m happy to announce that we have a new version of the calendar live in production! We are running a beta testing period where we are giving customers early access to the new version.

If you would like to try it out, please send us an email at support@pagerduty.com and we will enable it for your account. We also ask that you send us a bit of feedback on our new UI.

Show previous admin responses (4)

started ·

AdminPagerDuty Support Team (Admin, PagerDuty) responded · July 01, 2011

Our apologies, it’s really unfortunate that this is taking us so long. We’re well under way on completing the new calendar redesign. The main issue is that this project is difficult; we are building something similar in complexity to Google calendar. We have our fingers crossed that we’ll be able to show a preview by the end of next month.

However, as we’ve told all of our customers, please do bother us with scheduling changes and custom schedules :). We don’t mind at all.

started ·

AdminAlex Solomon (Founder, PagerDuty) responded · March 23, 2011

Another quick update on the calendar redesign project:

We started off by talking to a lot of customers and collecting feedback and use cases for the on-call calendar. During this process, we created mockups for the new user interface, which we’ve refined several times based on user feedback. We now have a final design that we’re very happy with (it’s simple to use but also fairly powerful). We’ve also started work on implementing the design.

Unfortunately, the project is taking a bit longer than we expected when we started out. We’re now looking at a release date of end-of-April.

started ·

AdminAlex Solomon (Founder, PagerDuty) responded · January 31, 2011

I apologize for being slow to update our progress on this feature.

We have started work on redesigning our on-call scheduling component from the ground up. As part of this project, we are working to ensure that a variety of scheduling use cases will be met. We’ll ensure that you can create a rotation-based schedule where the rotation length can be any amount of time (not just 1 week or 1 day). We’ll also support time-of-day and day-of-week based schedules, as requested by many of you.

Since this is a fairly substantial project, we are estimating that it will take us 6 to 8 weeks to fully complete. This would mean a launch date of mid-to-late March.

planned ·

AdminPagerDuty Support Team (Admin, PagerDuty) responded · October 06, 2009

Thanks for the suggestion!

We are planning on redesigning the on-call calendar to make it much more flexible, allowing time-of-day based scheduling.

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Charlie Carlton commented · October 04, 2011 · Flag as inappropriate · Delete

Any news on this?
John Hornbaker commented · September 11, 2011 · Flag as inappropriate · Delete

Another case of onshore/offshore support coverage based on hours of the day, like many others here.

Do the simplest thing possible and ship it. I'm happy to alpha/beta test.
Mark Chlan commented · August 31, 2011 · Flag as inappropriate · Delete

We have a on-shore and off-shore model so on-shore would run a 12-hr shift and off-shore take the rest. Having the calendar support that so we can address a complete "team" would be perfect for us.
Kyle commented · July 20, 2011 · Flag as inappropriate · Delete

We really really need this. We don't want PD active during business hours, just ping us at night. Would use all 10 votes on this feature request if it was allowed.
Alexej Kubarev commented · July 14, 2011 · Flag as inappropriate · Delete

This would be really useful to us as well, having several different offices around the world..
CDS Global Dispatch Team commented · July 01, 2011 · Flag as inappropriate · Delete

Hey Alex, we would really need an updated on this so we know whether we should continue with your product or search for other products that are on the market.
Thank you
Matt
Christian Lavoie commented · June 29, 2011 · Flag as inappropriate · Delete

Any updates at this point? I really need to be able to create two shifts -- with two different people managing day/night oncalls.
CDS Global Dispatch Team commented · June 07, 2011 · Flag as inappropriate · Delete

Hey Alex,
Any update on the SLA?
Thanks!
Matt
Daniel Pugh commented · May 27, 2011 · Flag as inappropriate · Delete

hi there,
it would be great to start using this soon...
Neil Silverman commented · May 26, 2011 · Flag as inappropriate · Delete

Not to be a pest, I know you're working hard on this, but... "We're now looking at a release date of end-of-April." Heading into Memorial Day weekend, and this still isn't released. Can you please update the ETA on this?
Anonymous commented · May 23, 2011 · Flag as inappropriate · Delete

Love the product!!!!! Hi Alex what are your thoughts on when this feature will be available.
Matt Jenkins commented · May 23, 2011 · Flag as inappropriate · Delete

Lack of this feature is blocking me paying for the product currently. I run a team in multiple timezones, who do 12 hour on-call shifts.

Any update on a release date?
Jonathan commented · April 25, 2011 · Flag as inappropriate · Delete

Add me to the list of users who would LOVE this feature! For global teams, this really is a necessity ... otherwise, you wake up team-members when you don't need to!
Hans Reifenrath commented · April 14, 2011 · Flag as inappropriate · Delete

We would love to use this feature to support the Admins in our Dublin office. The split would be 14 hours Seattle office 10 Dublin office with different staff in each window. Hearing this would be available sold us on the service.

Thanks!
Neil Silverman commented · March 23, 2011 · Flag as inappropriate · Delete

So, it's currently mid-to-late March - can we get an update on this? Are you expecting to release this soon? Can we get an updated ETA please?
Filipp Bäckvall commented · March 16, 2011 · Flag as inappropriate · Delete

Mid-to-late march sounds great. Is the estimate still valid?

We're looking for a way to allow backup on-call escalations that would be just as flexible as the on-call scheduling. Let me clarify what I mean:
Person 1 and 2 share rotation. When person 1 is on-call, the person b should be on backup. When person 2 is on-call the person 1 is on backup.

Current escalation only allows certain users regardless of current on-call.

Is there a solution coming for this scenario in the redesigned scheduling component?
Gabriel Ramuglia commented · February 26, 2011 · Flag as inappropriate · Delete

I'm also looking for this. I want one employee to be on call at night, and another on call during the day, since the two are 8 hours off on time zones, this would be ideal.
Mark Mahle commented · January 27, 2011 · Flag as inappropriate · Delete

Also looking for an update....
Peter Ward commented · January 19, 2011 · Flag as inappropriate · Delete

Is there an ETA for this feature so we can have a different on-call person between specified times in the day
Daniel Pugh commented · December 03, 2010 · Flag as inappropriate · Delete

update please

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Allow schedules with times, useful for out-of-business-hours only usage.

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