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Allow more logic in Escalation Policies

In particular, I want each lower level to continue receiving alerts (based on their profile settings) until somebody ACKs the alert. The way it runs now, as the alert escalates past a person that person is 'let off the hook' and will receive no further alerts even if the event goes unACKed.

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    James B RobinsonJames B Robinson shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    3 comments

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      • Alexander BerezovskyAlexander Berezovsky commented  ·   ·  Flag as inappropriate

        It might be helpful to have an option to inform team or even organisation with preset template customized with message passed with SMS reply like:

        0:all:Working on this problem, ETA 15min
        0:lvl3:Check your email for update

      • JoeJoe commented  ·   ·  Flag as inappropriate

        Definitely. WOuld love to see this work the same way as nagios escalations but in an easy to manage way.

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