Include service name in email subject
We have multiple services defined (one each for critical and warning alerts in each of our two environments: production and staging). However, all emails coming from PD just say "[PagerDuty ALERT] You have n TRIGGERED Incident".
Gmail helpfully lumps these all together into 1 conversation for each count of incidents, and so far I have been unable to get its filtering to split them apart (based on TO address, body contents, etc).
I think if the service name was in the subject, this would not be an issue at all.
4 comments
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James Bouressa
commented
I think that the best thing would be to let your customers create an email template. You provide a list of macros that can be filled in, and the customer formats the subject and body of the email using those macros.
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Paul Bui
commented
Yes please
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Lenny Tropiano
commented
Definitely needed.
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Nick Wales
commented
What a good idea.