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Allow people to me carbon-copied on incidents without assigning the incident to them

Our management would like to be paged on all incidents but without actually assigning the incident to them.

Right now we simulate that by having a fake sure that just SMS all managers and assign the incident to that user for 1 minute before escalation. But that method slows down notification & is hard to maintain.

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    Russ CaslisRuss Caslis shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Joshua MillerJoshua Miller commented  ·   ·  Flag as inappropriate

        Sergey that does not work if you use the api, right now we have a dirty hack that also sends alerts to watcher group which is a pain make sure its in sync.

      • SergeySergey commented  ·   ·  Flag as inappropriate

        isn't easier create managers email group and add one more email/sms for each user into contact info so it will sms/email immediately along with all other alerts when incident assigned to any user ?

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