General
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Create an iPhone Application with Push Notifications
A good idea for an iPhone app :-) Push Notificaitons as an alternative to SMS. Be able to resolve, escalate, etc. from application.
157 votesplanned ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
Thanks for the suggestion. We have added this to our backlog; we’ll hopefully get to it soon.
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support notification for going on/off call
We'd really like to receive notification when going on and off call. Without that, it's easy to get caught away from internet access and unable to respond effectively in an outage.
151 votes -
allow a group to be on call
We'd like to be able to have an entire group of people opt into being on "backup" duty, so that if the primary on-call person is incapacitated, the message will go out to anyone/everyone who is willing to take it.
125 votes -
Import/Export on-call schedules via iCalendar format
Import on-call schedules from existing calendaring software or export the on-call schedules from PagerDuty so it can be imported into another calendaring software via iCal
103 votesstarted ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
iCal export is available in the new calendar (which is in beta now, email support@pagerduty.com if you’d like to start using it).
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90 votes
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allow custom scheduling instead of the auto-generated rotation
The current model of specifying some users and having pagerduty do the rest is very nice but makes for lots of work if the agreed on rotations are unusual (for example there's a user who only does one week out of a month while another who is willing to do 2 weeks at a stretch as long as they get a month in between, etc.)
84 votesstarted ·
AdminAlex Solomon
(Founder, PagerDuty) responded
I’m happy to announce that we have a new version of the calendar live in production! We are running a beta testing period where we are giving customers early access to the new version.
If you would like to try it out, please send us an email at support@pagerduty.com and we will enable it for your account. We also ask that you send us a bit of feedback on our new UI.
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Create severity levels to apply to alarms
I think it might be useful to generate severity levels which can be applied to new and existing alarms.
77 votesplanned ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
Yes, good idea. Having the ability of categorizing alarms as “Critical”, “Medium Priority”, “Low Priority”, etc would be very useful, especially coupled with different alerting behavior for each priority level. For example, triggering a low priority alarm would just send an email; a critical alarm would phone the on-call right away.
This feature is high on our list of tasks.
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Temporarily disable active alerting for a service for a time period
This would be handy for scheduled outages, or when the problem resolution time is known in advance.
If I've got a node that is going to take 2 hours to rebuild, I don't need a call every 30 minutes making me acknowledge it.
62 votesplanned ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
This is a good idea, thanks for the suggestion. If we added a feature that allows adding a “do not disturb” period for a service, would that work in this case?
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simple resolution of alerts sent via email
Currently, if an alert comes in via email while I'm on my mobile, the easiest way to resolve it is wait for the phone call several minutes later. The website that it links to isn't very mobile friendly.
This would be much easier if there either:
* a unique link generate for escalate, suppress, or escalate actions that allowed performed that action with one click
* a mobile/iPhone friendly website that made taking action on an alarm while mobile much easier60 votesplanned ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
Thanks for the suggestion!
We’ll either allow you to take the action by replying to the email, or by clicking a link which takes immediate effect.
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43 votes
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allow customizing the alert emails.
It would be nice if we could customize the template used to generate the email alerts. Subject and changes to the footer of the message come to mind. It would be great if PagerDuty would pickup variables from the email that it received and forward those in to the template. For example the alert that PagerDuty receives would have something like this:
VARIABLENAME: value
HOSTSTATUS: downand these variable could then be used in the template emails somewhere.
42 votes -
support webhooks as a notification method
Webhooks (http://webhooks.pbworks.com/) as a notification method would allow for almost endless customization on the end-user side. For example, we'd like alerts to be delivered to Campfire - if you supported webhooks, PagerDuty wouldn't have to write any code to support Campfire, we'd just setup a little webapp that did that for us, and point PagerDuty at it.
GitHub's open source services repository is a great example of how webhooks can allow extensibility of an application by it's end users with little-to-no work by you! http://github.com/github/github-services/tree/master
38 votesplanned ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
We have added the webhooks notification method to the PagerDuty roadmap. Thanks for the suggestion!
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Allow Zendesk Integration
Right now we send an email from Zendesk to PagerDuty to open a ticket. But if we were to respond to the ticket, it would be nice for PagerDuty to resolve the issue on it's side.
36 votes -
allow incidents from a phone call (1.800.xxxx #123)
Allow users / clients etc to call in to a phone number to create an alert.
Ideally the recorded message would be stored as an attachment to the alert.
35 votes -
Include service name in email subject
We have multiple services defined (one each for critical and warning alerts in each of our two environments: production and staging). However, all emails coming from PD just say "[PagerDuty ALERT] You have n TRIGGERED Incident".
Gmail helpfully lumps these all together into 1 conversation for each count of incidents, and so far I have been unable to get its filtering to split them apart (based on TO address, body contents, etc).
I think if the service name was in the subject, this would not be an issue at all.
34 votes -
Allow a user to mark themselves as on vacation to immediately skip them in notifications
I recently went on vacation and had to change several services/escalations to remove myself so things would immediately go to the next person. So it would be great to add a check-box to the user profile where someone can just mark themselves on vacation so they are skipped immediately. If it's in the user profile then we don't have to edit several things.
30 votes -
Allow people to me carbon-copied on incidents without assigning the incident to them
Our management would like to be paged on all incidents but without actually assigning the incident to them.
Right now we simulate that by having a fake sure that just SMS all managers and assign the incident to that user for 1 minute before escalation. But that method slows down notification & is hard to maintain.
27 votes -
Allow more logic in Escalation Policies
In particular, I want each lower level to continue receiving alerts (based on their profile settings) until somebody ACKs the alert. The way it runs now, as the alert escalates past a person that person is 'let off the hook' and will receive no further alerts even if the event goes unACKed.
22 votes -
enable MSN / SKYPE / ... instant messaging alerts
We would like to be notified via MSN or SKYPE chat message when alarm occurs.
The response chat message from us could then for instance signal that the alarm has been handled.
---------------------------------------
Example:PagerDutyAlarmFriend: Alarm XZY was triggered. Please enter ok, to register your acknowledgement.
User: ok
--------------------------------------------Thank you.
22 votes -
Option for short phone notification message
The current automated message for phone notifications is too long. It would be great to have an option to have a shorter notification message that just says the name of the alert and the options allowed. Also, an option to increase the speed of the automated voice would be great.
22 votesplanned ·
AdminPagerDuty Support Team
(Admin, PagerDuty) responded
Good idea, we’ll look at implementing this.